Providing Customer Service from Home

  • March 30, 2020 10:47 AM
    Message # 8867291
    Keri Gilbert (Administrator)

    How is your institution handling customer service from home? Are you taking calls, having Zoom appointments, etc. with students and families? 

  • April 02, 2020 7:43 AM
    Reply # 8874028 on 8867291

    Hi Keri! We are of course able to keep up with emails.  We were lucky enough that our IT department downloaded "soft phones" on our laptops so we are still able to answer our main line, direct lines and return any voicemails.  This might not seem like a big deal for some of our larger universities, but this was a big step for our small institution!  We also set up a bookme (https://youcanbook.me/) where students/families can set up a phone appointment with our office.  This allows us to call people at a certain time, which families seem to enjoy more instead of playing phone tag!

ILLINOIS    INDIANA    IOWA    MICHIGAN    MINNESOTA    MISSOURI    OHIO    WEST VIRGINIA    WISCONSIN

MASFAA is a 501(c)3 non-profit organization.  

MASFAA, 1491 Polaris Parkway #27192, Columbus, OH, 43240    

Copyright © 2001-2020 MASFAA Copying or distributing contents expressly  forbidden.  ALL RIGHTS RESERVED.
Email: communications@masfaaweb.net

Powered by Wild Apricot Membership Software