How is your institution handling customer service from home? Are you taking calls, having Zoom appointments, etc. with students and families?
Hi Keri! We are of course able to keep up with emails. We were lucky enough that our IT department downloaded "soft phones" on our laptops so we are still able to answer our main line, direct lines and return any voicemails. This might not seem like a big deal for some of our larger universities, but this was a big step for our small institution! We also set up a bookme (https://youcanbook.me/) where students/families can set up a phone appointment with our office. This allows us to call people at a certain time, which families seem to enjoy more instead of playing phone tag!
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