Ivy Tech Community College
Director of Financial Aid Processing
GENERAL PURPOSE AND SCOPE OF POSITION: This position provides leadership, supervision and direction to the Statewide Financial Aid Processing Center. The Director provides an extensive emphasis on customer service with a focus on student advocacy in navigating, understanding and completing the financial aid process in order to obtain financial aid assistance.
Provide customer service to Financial Aid Offices and Expess Enrollment Centers throughout the state on all matters related to the Statewide Financial Aid Processing Center.
Act as liaison to staff/faculty/administration outside of the Financial Aid Office.
Supervise, evaluate and monitor the daily financial aid operations and work performance of the financial aid office staff. Determine daily priorities and anticipated workload.
Represent and advocate for the Office of Student Financial Assistance in Indianapolis campus leadership meetings.
Work with departmental leadership to create an efficient and effective financial aid delivery system that ensures accuracy, accountability and consistency of services for all students seeking financial aid.
Maintain accurate, audit-able and complete student financial aid records.
Process application and other material related financial assistance.
Package financial aid award, notify students and agencies of disbursements and process necessary reports related to federal, state and institutional aid programs in a timely, efficient and professional manner.
Monitor and enforce financial air satisfactory academic process (SAP) and ensure that students are notified promptly of their SAP performance .
Review and/or maintain contacts with lenders and agencies regarding requirements and with student status, process forms for external agencies including forms for housing, income and expense, Workforce Development and Vocational Rehabilitation.
Triage to identify and resolve student issues and ensure that financial aid staff is strong advocates for students without violating federal, state or institutional financial aid policies, rules and regulations.
Serve as the liaison with the Regional Resource Center (RRC) and assist with training and mentoring of the RRC staff.
Remain up-to-date and current with all federal and institutional regulations and laws.
Provide both individual and group counseling regarding availability of financial assistance, explain the application process and assist with the completing of applications.
Provide financial aid training, direct support and guidance to other staff/faculty and departments on a regular and on-going basis.
Ensure that regular and on-going financial awareness and training workshops are conducted for students.
Provide recommendations to improve student, faculty and staff understanding and satisfaction with all processes and procedures within financial aid to the Chief Student Financial Resource Officer, Vice Chancellor and Chancellor.
Assist with the quality and consistency of department operations and that all students have the opportunity to provide comments about the efficient and effective operations of the office.
Maintain and update financial aid data in Banner.
Process information that includes detail that is confidential in nature.
Respond to internal requests for data and reports and review and make corrections as necessary based on reports provided.
Research student information through various federal and state agency websites and databases
Utilize email and/or other electronic communication methods for internal and external customers.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: Chief Student Financial Resources Officer
SUPERVISION GIVEN: Financial Aid Processors
EDUCATION AND EXPERIENCE: Bachelor’s degree required; Master’s degree preferred.
Must posses at least three years of relevant financial aid experience in a higher education environment.
At least two years of successful prior demonstrated supervisory and leadership experience required.
Experience with automated financial aid information or an information management system is required.
Must ensure accuracy in all financial aid transactions including awarding of financial aid, processing verifications and loans, work-study assignments, scholarships, and the Return of Title IV Funds.
Must have proven organization skills and attention to detail. Demonstrated commitment to working on a team, strong work ethic, and excellent customer service and communication skills required.
Excellent written and verbal communications required; must be able to identify or acknowledge departmental needs, research and report viable options, prepare documents, expedite processing, track and verify processes and follow up without direct supervision
Must demontrate ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student population.
Must demonstrate strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, strong problem solving and desire to identify and support student success.
Must be willing and able to participate as a leader in national, regional, and state financial aid associations.
Must be able to work in a fast paced environment and meet strict deadlines.
Must be able to remain up to date on staff needs during meetings, travel, and non work hours by utilizing a cell phonePDA or similar device to retrieve data, access, voice mail systems, and be available by phone off campus. This includes after 5pm weekdays and Saturdays.
Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Must be able and willing to work evenings and weekends on a seasonal basis.
ILLINOIS INDIANA IOWA MICHIGAN MINNESOTA MISSOURI OHIO WEST VIRGINIA WISCONSIN
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